From: Nua Internet Surveys [mailto:[log in to unmask]]
Sent: Monday, October 09, 2000 6:36 PM
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Subject: Nua Internet Surveys: October 9, 2000
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NUA INTERNET SURVEYS - The Number One Resource for Statistics
Free Weekly Email For Latest Information & Trends on the Internet.
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October 9th 2000 Published By: Nua Limited Volume 5 No. 39
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CONTENT
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EDITORIAL:
"If e-government is going to work, it has
to work for the maximum possible number
of people. Sixty percent would not seem
to be the "maximum possible" number of
happy e-citizens."
Kathy Foley in 'The new body politic'
ADVERTISING
:Ad revenues up for 18th quarter running
BUSINESS USE
:Staggering growth predicted for B2B
E-COMMERCE
:Ecommerce firms fear competition
:B2C taking off slowly in Ireland
:Internet use in India still low
:For some, heaven is a website
EDUCATION
:Survey finds 'illiteracy' problem in US
FINANCIAL SERVICES
:Smart card transactions to increase rapidly
:Online investing skyrockets in UK
GOV/LEG
:Electronic government wins public confidence
SECURITY ISSUES
:Privacy, security major concerns for US consumers
TELECOMMUNICATIONS
:Africa's Internet leaders call for rapid growth
USAGE PATTERNS
:Belgians comfortable with online shopping
:Record figures for SMS text messages
:Significant growth expected for B2C in Portugal
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EDITORIAL: 'The new body politic' by Kathy Foley
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/issue1no147.htm
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Advocates of electronic government were buoyed up last week, as a
Hart-Teeter survey found that 56 percent of the general public in
the US believe that e-government will bring positive benefits.
About 60 percent of those who had visited government websites said
they could easily find information at those sites.
So about three in five of the survey respondents were happy with
e-government and optimistic about its potential benefits. Is this
really such a great boost for the e-government advocates? What
about the other two in five? Why didn't they feel happy and
optimistic? This may seem like a minor quibble, particularly as
e-government services have improved considerably in a relatively
short space of time, but if e-government is going to work, it has
to work for the maximum possible number of people. Sixty percent
would not seem to be the "maximum possible" number of happy
e-citizens.
Fear is probably a major factor for the unhappy 40 percent.
Another survey released last week by Harris Interactive showed
that losing personal privacy was one of the biggest worries of US
citizens. Online security was also a hot issue for those polled
by Harris. Privacy and security issues loom large in the e-
government debate as state governments and federal agencies have
access to highly private and personal information about individual
citizens.
For the full story, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/issue1no147.htm
l
For archives of editorials, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/index.html
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NUA PUBLISH EXHIBITING AT ONLINE INFORMATION FOR THE CITY,
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For more information, see our website www.nua.com/nuapublish
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ADVERTISING
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=2>
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IAB: Ad revenues up for 18th quarter running
Online advertising revenues for the second quarter of 2000 amounted to
USD2.1 billion, marking the sector's eighteenth consecutive quarter of
growth. Total revenues for Q1 and Q2 came to USD4.1 billion, not far
behind 1999's full year total of USD4.6 billion.
These figures are contained in the latest Internet Ad Revenue report,
released by the Internet Advertising Bureau and conducted by
PricewaterhouseCoopers.
The report found that 95 percent of online advertising transactions are
cash-based, while only 5 percent are barter or packaged deals. A low 10
percent of deals were performance-based, while 44 percent were CPM or
impression-based, and 46 percent were hybrid deals.
The report says that consumer sites led spending during the second
quarter, followed by computing, financial services, business services
and media sites.
Half of all online advertisements in Q2 were banners. Twenty-seven
percent were sponsorships, 4 percent were referrals, 3 percent were
interstitials and 2 percent were email advertisements. Only 2 percent
of advertisements were rich media and only 1 percent were keyword
searches.
<http://www.iab.net>
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BUSINESS USE
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=6>
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Jupiter Communications: Staggering growth predicted for B2B
B2B ecommerce revenues in the US are expected to rise from USD336
billion this year to USD6.3 trillion by 2005, according to a new report
from Jupiter Research.
The study, 'US Business-to-Business Trade Projections', claims that
this rise in revenues will stem from the growing use of online supply
chains and Internet marketplaces. Jupiter predicts that 42 percent of
all domestic US b2b trade will take place online in five years' time,
up from the current figure of 3 percent.
Jupiter studied 12 major US industries and found that five of them
would conduct more than half of their business procurement online by
2004. The computer and telecommunications industry would lead this
move, with b2b revenues of over USD1 trillion by 2005.
Four other sectors-aerospace and defense, chemicals, electronics, and
motor vehicle and parts-will top USD500 billion in b2b revenues within
the next five years.
The only industry studied that will not exceed USD100 billion in online
trading by 2005 is agriculture.
<http://jup.com/company/pressrelease.jsp?doc=pr001002>
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E-COMMERCE
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=14>
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Cap Gemini Ernst & Young: Ecommerce firms fear competition
Speedy delivery of electronic solutions to the marketplace is now the
biggest concern for those in the financial services industry.
The Cap Gemini Ernst & Young survey found that 36 percent of financial
services firms cite competition as their biggest concern for ecommerce,
while just 17 percent mentioned security.
The survey also found that Europeans are receiving a poor Internet
banking service, with almost 50 percent of emails going without a
response within 8 hours. The figure is 64 percent in the US.
Ecommerce goals for European firms include looking at new markets (24
percent) and acquiring new customers (18 percent). US priorities
differ, with the focus on customer retention (32 percent), concerns
about a lack of resources and skills (29 percent) and the cost of
implementing ecommerce (29 percent).
Internet banking transactions are projected to increase from the
current 4 percent in Europe to 25 percent by 2003, while the figures
will rise from 3 to 12 percent in the US.
The report also notes the growth of mobile commerce, projecting that
Europe will have nine times more transactions than the US by 2003,
representing 4.5 percent of all financial services transactions
inEurope and 0.5 percent in the US.
<http://www.capgemini.com/news/2000/0928competition.htm>
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IIA: B2C taking off slowly in Ireland
Irish Internet users are finally warming to ecommerce, according to the
Fifth Online Survey of Internet Usage from the Irish Internet
Association (IIA). Ecommerce was slow to take off in Ireland but 62
percent of the country's Internet users say they have bought online in
the past year.
Irish consumers are also spending more online: 40 percent of those
polled said they spent between IEP100 (USD111.60) and IEP500 (USD557.93)
at Internet retail stores in the 12 months prior to the survey.
Almost 90 percent of those who had bought online say they would do so
again and nearly half of those who have not purchased over the Internet
intend to do so in the next six months.
The survey results also showed that Irish Internet users are open to
permission marketing-just over 60 percent said they subscribe to email
magazines or updates. Banner advertisements are less popular, however.
Nearly three-quarters of respondents said they notice banners
occasionally but 42 percent find them "mostly annoying" and only 16
percent find them useful.
Chairwoman of the IIA, Frances Buggy, said the survey results showed
that the digital divide in Ireland was narrowing, but commented: "there
is still a worrying lack of affordable access to Internet usage in
Ireland among those who have not had third level education and are
outside the higher earning occupations."
<http://www.iia.ie/fyi/survey2000.html>
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eMarketer:Internet use in India still low
Indian ecommerce revenues are set to rise from USD75 million at the end
of this year to USD254 million by the end of 2001, as cybercafes enable
increasing numbers of Indians to go online.
According to eMarketer, cybercafes are mushrooming in India's major
cities and are particularly popular with young city dwellers.
The number of active adult Internet users in India was 270,000 at the
end of last year and is set to reach 1.5 million by the end of 2000,
but this figure will still represent only 0.2 percent of India's adult
population.
eMarketer attributes the low Internet penetration in India to extreme
and widespread poverty, compounded by a poor telecommunications
infrastructure and limited PC ownership.
<http://www.emarketer.com/etopics/articles/20000922_india.html?ref=dn>
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New York Times: For some, heaven is a website
Funeral services in the US are shedding their conservative image and
moving online, in the hope of attracting business from grieving
Internet users.
According to a recent article in the New York Times, the American
funeral industry has annual revenues of up to USD100 billion and an
estimated two million coffins are sold in the US each year. These
figures are set to rise as the baby boomer population ages and the
annual funeral count increases.
Internet users can now buy coffins and urns online, as well as memorial
cards, rosary beads, flowers, and grief support books. Internet
obituaries and memorials are also becoming increasingly popular, as are
funeral planning systems and the use of streaming media to broadcast
funerals and cremations.
The funeral sector is also attracting b2b entrepreneurs, and funeral
directors can now buy body hoists, embalming fluids and hearses over
the Internet.
Some analysts doubt that online funeral businesses can succeed, as many
funeral homes are run by middle-aged or older people with little
understanding of technology. The US funeral directors' association
recently found that over 60 percent of its 13,500 members did not use
email.
On a related note, the trend for online funeral services has extended
to pets in the UK. An article this week on Internet.com observed that
UK Internet users can now book and pay online for cremations and
burials for their deceased pets.
<http://www.nytimes.com/2000/10/05/technology/05FUNE.html>
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EDUCATION
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=15>
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Reuters: Survey finds 'illiteracy' problem in US
A report has found that a whole generation of Americans could
become 'illiterate' in the future due to a lack of knowledge of or
access to the Internet.
The February survey, conducted by the Gartner Group, was based on
responses from 40,000 US adults over the age of 18, and revealed that
50 million of those are in danger of becoming 'functionally illiterate.'
Just 35 percent of adults in the lower-socioeconomic-status bracket had
Internet access, compared to 53 percent in the lower-middle bracket, 79
percent in the upper-middle bracket, and 83 percent in the top bracket.
The report also found that three digital divides exist-access to the
Internet, an experience gap, and a third divide based on speed of
access to the Internet.
An experience gap is the divide between those people who know how to
benefit from the Internet and those who lack the knowledge to gain
advantage from the power of the Web.
As broadband access gradually increases, the Gartner Group projects
that a gap will develop between those with high-speed access (like
digital subscriber lines, which cost about USD40 per month), and those
without it, similar to the gaps in PC ownership today.
<http://www.mercurycenter.com/svtech/news/breaking/merc/docs/083904.htm>
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FINANCIAL SERVICES
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=4>
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Activmedia: Smart card transactions to increase rapidly
A new study projects that smart cards and electronic wallet
transactions over the Internet will jump in value, while 'mixed mode'
transactions make up the majority of Web sales.
The 'Real Numbers Behind E-Transactions, Fraud and Security' report
found that credit cards account for 98.5 percent of all Internet
transactions, but their dominance is set to drop to 90 percent by 2001,
as new technologies emerge.
Smart cards and electronic wallet (software that stores and manages
personal data necessary for buying online, ie. credit card numbers)
transactions will jump in value from USD500 million this year to USD5.7
billion by the end of 2001, and will be worth a massive USD20 billion
in value by 2002.
Automated check handling (ACH) will also become more widely used,
rising in value from USD300 million this year to USD3.2 billion in
2001, and will be worth USD5.2 billion by 2002.
Mixed mode transactions consist of orders placed over the Internet, but
not paid for online. They also include Web-generated orders made by
phone, email, and fax, where sales are motivated or initiated through a
website.
The study also notes that not all products are suited for online
purchases, with two out of five b2b websites devoted to advertising and
promotion, services that cannot be purchased by simply filling out a
form.
<http://www.activmediaresearch.com/free_newsroom.html>
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Allegra Strategies: Online investing skyrockets in UK
The number of online investment accounts in the UK has grown by almost
800 percent in the past 12 months, from 38,000 accounts to over
300,000. This is according to a new report from Allegra Strategies,
which predicts that there will be 2.4 million active online trading
accounts in the UK by 2004.
Growth in this sector was initially driven by the migration of
experienced investors to online brokerages, but 17 percent of new
online trading accounts are opened by people who have never previously
invested.
Online investors in the UK are likely to be male, aged between 18 and
45, and earning over GBP30,000 (USD43,700) annually. Almost half have
shareholdings in excess of GBP20,000 (USD29,100). Nearly 90 percent say
they will increase their equity investments in the next year.
Financial websites are the most popular source of information for
online investors, followed by specialist magazines, daily financial
newspapers, and friends and relatives.
Successful online brokerages will offer competitive fees, a broad range
of services including personal advice, and secure, reliable platforms.
Major financial portals and bricks-and-clicks initiatives are likely to
emerge as the strongest competitors in the market.
<http://www.allegra.co.uk/projectinvest.htm>
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GOV/LEG
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=19>
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ITLC: Electronic government wins public confidence
A survey on the future of electronic government in the US has found
that 56 percent of the general public and 67 percent of Internet users
believe it will bring positive benefits.
The most important benefits of electronic government, according to
respondents, are making the government more accountable to the public
(36 percent), greater public access to information (23 percent), more
efficient and cost effective running of government (21 percent) and
better government services (13 percent).
Almost 71 percent of respondents who visited current government
websites expressed satisfaction with the site, and 60 percent said they
could easily find information.
Fifty-nine percent of Americans would not vote over the Internet, while
government officials were also opposed to the concept.
Almost 68 percent of Americans think more tax money should be invested
in developing infrastructure for electronic government and that such
investments should be made a priority, but due to concerns about
privacy and security, 65 percent of Americans said electronic
government should be developed slowly rather than quickly.
The poll was conducted by the research firms of Peter Hart, who is a
Democrat, and Robert Teeter who is a Republican.
<http://www.excelgov.org/techcon/media/pr9_28.htm>
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SECURITY ISSUES
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=30>
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National Consumer League: Privacy, security major concerns for US
consumers
US consumers are more concerned about losing their personal privacy
than they are about key public policy issues such as health care, crime
and taxes, according to a new study.
The study, commissioned by the National Consumers League and conducted
by Harris Interactive, found that 56 percent of respondents were
concerned about a loss of personal privacy. Education was the only
topic about which people were more worried, with 58 percent citing it
as a major concern.
Consumers' biggest worry about online privacy was that websites would
give their personal information to other firms without their knowledge.
Over 70 percent said it was essential that websites ask visitors'
permission to pass on personal information, and 65 percent said they
would not provide personal information to a site which did not explain
its privacy policy.
Those surveyed were also worried about their children's online privacy.
Almost 70 percent were concerned about "undesirable characters"
reaching their children over the Internet and 65 percent feared that
personal information could be collected about children without their
parents' knowledge.
Survey respondents were also concerned about online security. Over half
feared that sensitive information such as credit card numbers, social
security numbers, information about financial assets, and contact
information could be stolen during transmission to a website.
Other security fears included receiving a computer virus and having
information stolen from a company database by hackers.
<http://www.natlconsumersleague.org/pressessentials.htm>
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TELECOMMUNICATIONS
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=38>
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All Africa: Africa's Internet leaders call for rapid growth
Accelerated development of the telecommunications and Internet
industries in Africa is necessary if the continent is not to be left
behind, said speakers at last week's Africa Internet Summit and
Exhibitions (AFRINET), held in Abuja, Nigeria.
The Nigerian Communications Commission commented that "the current
status of Africa...[is] a cause for concern for all African communities"
and said that the main hurdles to be overcome were "[the lack of]
adequate infrastructure, restrictive decisions and inappropriate
policies vis-a-vis global telecommunications trends."
Speakers at AFRINET agreed that liberalization and privatization of the
African telecommunications industry is essential to increase Internet
penetration and use on the continent.
The telecommunications infrastructure, including the country's cellular
networks, needs to be upgraded and expanded so that more Africans can
get online. To achieve these goals, private investment from both
domestic and foreign sources is urgently needed.
Programs to increase computer literacy and Internet awareness in
educational establishments, community organizations and small
businesses, are also vital to the future success of Africa in an
Internet-driven global economy.
President of the International Telecommunications Union (ITU), Hamadoun
Toure, said that the ITU is "actively promoting" the provision of multi-
purpose community telecentres in rural areas to maximize the number of
Internet users. Toure also commented that telemedicine, or online
medical care and advice, was also being developed in a number of
African countries.
<http://allafrica.com/stories/200009270358.html>
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USAGE PATTERNS
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InSites: Belgians comfortable with online shopping
Online shopping is popular in Belgium-35.5 percent of Belgian web users
made an online purchase this year, giving the country an ecommerce
market worth BEF14.1 billion (USD309 million).
Seventy-seven percent of online shoppers were men, who bought BEF11.7
billion (USD256.4 million) worth of goods, according to InSites, which
interviewed 16,000 Internet users for the study.
The average Belgian online shopper makes a purchase 4.6 times per year
and has an average expenditure of BEF1,800 (USD39).
Popular products bought online include books, CDs, software, and
tickets for events, but these do not appear on the list of Internet
sectors with the largest volume, where investments (BEF2.3
billion/USD50.4 million), travel (BEF2.2 billion/USD48.2 million), and
software (BEF1.7 billion/USD37.3 million) are the leaders.
However, 45 percent of orders for investments are placed outside
Belgium, and the figure rises to 66 percent for travel and 88 percent
for software, showing a lack of domestic suppliers in these sectors.
Although 84 percent of Belgian online shoppers possess a credit card,
only around half of online purchases are made using credit cards.
Security of online payments is the main concern among Belgian web
users, with many preferring to pay for goods in cash upon delivery.
<http://www.insites.be/press/>
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EuropeMedia: Significant growth expected for B2C in Portugal
Internet penetration in Portugal is currently 14.5 percent but a new
study shows that 24 percent of Portuguese people without Internet
access intend to go online.
The study from Plano 21 also predicts a "significant" growth in the
Portuguese ecommerce sector. Almost 14 percent of home Internet users
have bought online and many more intend to do so in the future.
Of those who did not intend to buy over the Internet in the future,
18.5 percent said they would prefer to see an actual product before
purchasing, while 17.8 percent were worried about giving personal data
online. A further 17.1 percent were concerned about payment security.
Slightly over half of Internet users in Portugal go online from home,
while the percentage with access at work has risen to 29.4 percent this
year, up from 20 percent in 1999.
<http://www.europemedia.com/content1/Portugal/3_Oct_2000.shtml#Article2>
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GSM Association: Record figures for SMS text messages
A record nine billion SMS (short message service) text messages were
sent over the world's wireless GSM networks in August this year.
The GSM (Global System for Mobile communications) association made the
announcement recently, and said that huge global demand for SMS would
mean a revision of this year's estimates for the number of SMS messages
sent-up from the original 10 billion per month prediction to 15 billion.
Over 60 percent of today's wireless market is represented by GSM
customers, with 365 million users worldwide. This figure is expected to
reach 500 million by early 2001.
In Germany, more than a billion SMS messages are sent each month, while
the UK has a total of 560 million for August. More than 500 million SMS
messages were sent in France and Italy during the same time.
SMS has grown rapidly in the Asia Pacific region also, with an average
of three billion SMS messages sent each month. China and Hong Kong have
high traffic figures, while the Philippines has also experienced heavy
use because of its free SMS services.
<http://www.gsmworld.com/news/press_releases_74.html>
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