> PSI TRAINING COURSE
> 
> Consulting Skills For Statisticians
> 
> Date: 11th and 12th April 2000
> 
> Time:      11.00 - 17.30 and 19.00 - 20.00 on Day 1 (registration from 10.30)
>               09.00 to 16.30 on Day 2.
> 
> Location:  Clumber Park Hotel, Nottingham
> 
> Course Fee:  PSI Members          > £550.00 (+ £96.25 VAT)
>                     Non Members          £575.00 (+ £100.62 VAT)
> 
> The closing date for registration is 24th March 2000
> 
> Places are limited and can only be reserved on receipt of a completed registration form.
> This can be sent by post or fax to:
> 
> PSI Executive Office, Resources for Business, South Park Road, MACCLESFIELD, Cheshire SK11 6SH
> Telephone +44 (0)1625 511750 Facsimile +44 (0)1625 267879
> 
> 
> The workshop will be presented by  Dennis Lendrem, Director, TTC Consultants,
> David Carter, Director, Delta Consulting, and  Iain Grant, Director, Development
> Wizards.  Iain Grant is a personal development consultant and professional
> trainer.  David Carter and Dennis Lendrem are statisticians with more than 25
> years experience working as statistical consultants.
> 
>                              
> Course Overview
> 
> Consulting  skills are an important part of the role of statisticians working in
> the  pharmaceutical  and  other  industries, where the statistician may act as a
> consultant  throughout  a  project,  from  start through to presentation and the
> interpretation of data. This course is designed for all statisticians whose work
> involves  statistical  consulting, whether consulting with colleagues from their
> own  company or with an external client. It will prepare those new to consulting
> with  effective  approaches and strategies, as well as enabling more experienced
> statisticians  to  model  their  current  practice  to  make  best  use of their
> strengths and refine their consultancy expertise in other areas.
> 
> The  workshop  will  be  presented  in  a  consultative style adapting the basic
> framework  to  the  needs  of  participants.  It will involve a variety of short
> lectures,  interactive workshops, discussion and practical case studies. As this
> is  a  skills  workshop  the emphasis is on practice. Case studies will be based
> upon  real consultancy problems and real issues. Basic models of consulting will
> be  used  as a framework. Participants are encouraged to bring along examples of
> consulting  problems  and  challenges on which to work. Attendees will come away
> from  the  course with a practical understanding of simple tools designed to let
> you  and  your  customers get the most from statistical consulting sessions. The
> emphasis  will be upon the concepts, techniques, application and common pitfalls
> of statistical consulting.
> 
> 
> Course Overview
> 
> This workshop will:
> 
> ¨    Improve your understanding of the consulting process.
> ¨    Improve the effectiveness of your statistical consultations.
> ¨    Make the consulting session a mutually rewarding experience for you and your customers.
> ¨    Enable your customers to better use your skills and services.
> 
> You will be given the opportunity to learn customer-focussed skills:
> 
> ¨    Using models of consulting
> ¨    Feedback on your preferred style
> ¨    Practising other styles in a low-risk environment.
> 
> 
> Course Content
> 
>      Statistical Consulting.
>      What is consulting?  
>      What makes a good consulting session?  What makes a poor consulting session?   
>      Rethinking the statistical consultation.
>      Workshop.
> 
> ·    Communication Styles.
>      Communication - Erickson, Bandler, Morris et al.  Communication  styles.
>      Your world. Your customer's world. Entering your customer's world - relating to customers, building rapport.  
>      Rapport Workshop.
> 
> ·    Consultancy Styles.
>      Styles workshop.  Consultancy styles.
> 
> ·    The Customer.
>      Understanding your customers: the technician; the scientist; the clinician; the manager; the senior manager.  
>      Your agenda, their agenda.
>      Organising your customer.  Developing a shared agenda.
> 
> ·    The Consulting Cycle.
>      The consulting cycle - initiation, information gathering, testing your understanding, testing your customer's understanding, verification, closing out, wrap up.
> 
> ·    The Consultancy Checklist.
>      Workshop.
> 
> ·    Tricks of the Trade.
>      Managing the session.  Leading the discussion.  Hot buttons.  Dealing with difficult customers.  Negotiation skills, golden handcuffs.  
>      Action plan.
> 


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