We are currently investigating the possibility/necessity of preparing (for
want of a better term) a "service level agreement" for student services
(awards, computing, accommodation, facilities etc). The idea is to clearly
state the services provided, clarifying expectations on both sides.
Does anybody else have any experience of this / useful similar documents
they could send me?
thanks
ian
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Dr Ian W.F. Baxter
Student Finance Officer & Web Editor, Lucy Cavendish College
Cambridge, CB3 0BU. http://www.lucy-cav.cam.ac.uk/
Tel: (01223) 332190 Fax: (01223) 332178
Affiliated Scholar in Heritage & Tourism
Dept. Archaeology, Cambridge University
Downing Street, Cambridge, CB2 3DZ
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