On this subject, the SLC are reluctant to provide accurate 
date on wither institutions reports have actually been 
received. I assume other colleagues sent their reports by 
recorded delivery. This should offer some consolation when 
the SLC are reluctant to try and locate the report when 
requested to do so. I have been advised by Loans Admin/HEI 
helpline, that I should contact them again on the 9th of 
Feb. 

This is of course unsatisfactory and implies yet again that 
the SLC management are not able to learn from previous 
mistakes, such as not anticipating the large numbers of 
telephone calls from administrators and students regarding 
late loan cheques.

The SLC need (urgently) to set up a proper system of 
accountability, augmented by an acceptable level of service 
for university administrators, dedicated phone lines, 
named staff, responses to e-mail's and confirmation of 
faxes received, to name a few. Each time I have asked for 
the "hei helpline" I have been put through to Loans Admin 
and each time the story differs. I have of course every 
admiration for those answering the phones, but they do 
seem (equally) ill informed of the procedures regarding the 
attendance report.


George H Law
University of North London
tel 0171 753 7050

On Thu, 03 Feb 2000 09:28:10 +0000 "Dr Ian W.F. Baxter" 
<[log in to unmask]> wrote:

> Some institutions (like ours) may have received letters from the SLC saying
> that no fees will be paid as they have not received the Tuition Fee
> Attendance Schedule.  Persist with them if you have in fact sent it - as we
> had (long before the deadline).  It may be their fault.
> (I can hear the sheer surprise up and down the country).
> 
> Another "slip up" in the SLC system - I had an explanation that there are
> two offices passing the data between each other - and that one office had
> read-only access to institutional files...or some such explanation......  I
> was eventually told (after a second round of phone calls the following day,
> after nobody phoned me back the first time) that there was an email on
> their files saying that our return had been received - but there was no
> data on their system about the return.
> 
> Unimpressed........ AGAIN.
> 
> Sorry if this comes across in a stroppy tone - but really - how many more
> hiccups do we expect to put up with?
> 
> ian
> ----------------------------------------------------------------------------
> --------
> Dr Ian W.F. Baxter
> Student Finance & Awards Officer and Data Compliance Officer, Lucy
> Cavendish College
> Affiliated Scholar (Heritage & Tourism), Dept. Archaeology, Cambridge
> University
> 
> Lucy Cavendish College, Cambridge, CB3 0BU.  UK.
> Tel: 01223 332186    Fax: 01223 332178
> http://www.lucy-cav.cam.ac.uk/
> ----------------------------------------------------------------------------
> --------

----------------------
George Hardie Law
[log in to unmask]



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