> ************ Apologies for cross posting *****************
>
> We would like to inform members about this extra course that is being run
> in response to demand.
>
> Title: Managing the Enquiry Service
>
> Date: 13 June
>
> Venue: TFPL, 17-28 Britton Street, London EC1 (near Farringdon
> underground station)
>
> Price: GBP265 + VAT
>
> Enquiry services are necessarily complex. Managers have to balance the
> skills of staff, the needs of customers, the call of management objectives
> and the reality of the day-to day service delivery. This one-day workshop
> recognises these (sometimes conflicting) requirements and delivers an
> entirely practical workshop which builds on the experience of the
> delegates.
>
> course outcomes
> * to consider the changing role and expectations of the enquiry service
> * to define what constitutes excellence
> * to explore options for delivering the service most effectively to
> reflect the changing needs of our organisations
> * to consider practical ways to deal with and defuse potential problems
> * to identify practical action plans
> .
>
> For further information:
>
> Website:
> http://www.tfpl.com/training/2000_courses/management_skills_fr4.htm
> Contact: Naresh Sansoa on 020 7251 5522
> Email: [log in to unmask]
>
>
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|