Hello all,
We have recently had a spate of complaints concerning the
telephone renewals 'service' that we offer to borrowers. It is often
difficult during busy periods to take telephone calls on the issue
counter. We have come to the conclusion the service provided is
not satisfactory.
How do other institutions deal with the issue of telephone
renewals? Have any of you come up with any interesting strategies
to combat this problem?
Any information / advice on this would be greatly appreciated.
Thanks in advance. Please reply directly to me at
([log in to unmask])
Darren Bolton
Subject Librarian
Barking Campus Library
University of East London
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