I am intending to design a customer feedback form to be sent out with all
our enquiries. I would be very grateful if you could send me copies of any
forms you have produced. I would also be interested in hearing ways that
people monitor customer satisfaction with their enquiry service.
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Sarah Vinsen Tel: 0171 973 1266
Information Officer Fax: 0171 222 8762
Institution of Mechanical Engineers
1 Birdcage Walk
London
SW1H 9JJ
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