What is the policy in other libraries who have a controlled access policy (i.e. no card, no admittance) when users bring items for return but who have (or claim to have) forgotten their library cards? Do you accept the items, let the user in or turn them away?
At present, we offer to renew the loan and only accept the items if an outstanting reservation or renewal limit prevents renewal. We accept the items in exceptional circumstances but find that different staff have varying interpretations of 'exceptional'.
Kate Coulling
University of Central Lancashire
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