Does anyone operate a retrieval service for periodicals or books stored in
a closed access stack?
If so please could you respond to these questions:-
1. How often do you retrieve items? - daily? what is the frequency? eg
hourly, twice daily etc;
2. How are the requests logged? - via email, webform, paper form
3. Have you experienced any particular problems with this service? if so
what are they, how have they been resolved?
4. Can you supply data on usage? eg number of requests per month.
5. How is the service managed?
6. Do you have any problems because of a closed access policy for sections
of periodical stock?
Any other general comments would be appreciated.
Thank you
Cathy Parr
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