Discover how to effectively evaluate the performance of your service or
department in this popular one day workshop:
Performance indicators
16 March, LAHQ, London
The realm of the auditor was once a closed book to the library profession as
they plied their tedious trade checking the probity of the financial
management of the organisation. All that changed back in the 1980s when the
Audit Commission evolved as the guardian of efficiency and effectiveness and
a whole series of different ways of measuring value for money were evolved.
This process continued with the introduction of the Citizen's charter and
performance agreements. You can no longer pick up an annual report without
being deluged with benchmarks, agreed service levels and performance
targets. But what are these measures of, and how can we use them to
demonstrate our quality rather than hide our confusion?
How will this event help you?
This course is introductory and will include workshop material which
demonstrates the formulation and calculation of indicators as well as a case
studies based on the comparative assessment of figures.
Programme
9:00 Registration and coffee
9:30 Introduction to the day
9:45 What is performance? What are indicators?
10:15 Workshop: calculating performances
10:50 Plenary: performance evaluation - did I get it right?
11:00 Coffee
11:15 Baseline figures
11:45 Workshop: building the baseline
12:20 Plenary: consolidating the baseline
12:30 Lunch
1:30 Plenary
1:45 Case study 1: understanding the argument - analysis of indicators
for an organisation over a period of 3 years
2:15 Workshop
2:50 Plenary
3:00 Tea
3:15 Case study 2: building the argument - raw data and mission statement
and policy objective for group to turn into indicators to argue the strength
of the service
3:40 Workshop
4:10 Plenary
4:20 Review of the day
4:30 Close
Workshop leaders: Keith V. Trickey, Liverpool Business School and Jack
O'Farrell.
Places are limited to: 25
Fees
LA Personal members £130 plus VAT (£22.75) £152.75
LA Institutional members £157 plus VAT (£27.47) £184.47
Non members £182 plus VAT (£31.85) £213.85
Student/Unwaged LA members £25 plus VAT (£4.37) £29.37
How to book
To make a confirmed booking please complete the booking form below and
return it by fax to Professional Development on 020 7255 0561.
Alternatively, to make a provisional booking please call us on 020 7255 0560
, textphone 020 7255 0505, or email [log in to unmask]
bookingform
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if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7255 0561.
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