Roger
It appears that some of our colleagues have taken exception
to my suggestions. May I remind everyone that my comments
are merely suggestions, and I do not wish to impose my
methods of working on others. I merely wish to voice my
concerns, unlike others who do not have any suggestions
apart from opposing mine. If anyone has a bright idea on
how to process loan cheques do let me know.
Incidentally, my office does not have a "less hectic time",
and I do think that photocopying the counterfoils is a
ridiculous idea.
Regards
George H Law
University of North London
On Mon, 13 Mar 2000 10:01:49 +0000 Aitken Catherine
<[log in to unmask]> wrote:
> Roger,
> I agree completely with Sue Cartwright.
>
> Catherine Aitken
> Glasgow Caledonian University
>
> -----Original Message-----
> From: sue cartwright [mailto:[log in to unmask]]
> Sent: 13 March 2000 09:49
> To: [log in to unmask]
> Subject: Re: Student loan cheques
>
>
> Roger
>
> In response to George Law's comments last week I am strongly opposed to the
> suggestion that students sign a schedule.
>
> If students have to sign two documents it will severely delay the issuing
> of student loans in September and will increase the queues. This is
> especially the case in large institutions who are handling the distribution
> of several thousand cheques at the start of the academic year. If HEIs wish
> to photocopy the counterfoils they can do so at a less hectic time.
>
> Sue
>
>
>
> At 16:41 10/03/2000 +0000, you wrote:
> >Roger
> >
> >As we do not photocopy loan cheques or the counterfoil
> >after the student has signed and dated it, we are
> >practically helpless when it comes to problem cases.
> >
> >I am opposed to photocopying wholesale for countless
> >reasons (resources etc), therefore, I would like the SLC to
> >present cheques in a similar fashion to LEA schedule
> >sheets. They work perfectly fine and it means we retain a
> >measure of control and accountability. It wouldn't be too
> >much trouble to ask students to sign both the cheque and
> >the schedule sheet. I am aware the SLC wanted to depart
> >from such a process but I have had many instances where the
> >SLC themselves have asked for details of a students
> >signature.
> >
> >The second biggest problem we have had this year and I'm
> >sure many of our colleagues may agree and that is
> >communications. The SLC have been terrible this year. We
> >need a direct line to HEI dedicated operators, we need
> >confirmation of e-mails and a proper system for recording
> >post and faxes sent to Glasgow. On several occasions this
> >year I have sent between 3 and 4 faxes for individual
> >students and virtually accused of not having sent them
> >by (over worked)SLC operators. This must stop and is simply
> >down to bad management.
> >
> >Regular up dates from the SLC may be asking too much but
> >this year in particular we haven't seen much in terms of
> >newsletters or electronic updates. I would be very much
> >interested in how loans are progressing through the system,
> >although I fear this may be impossible. However, it would
> >make our jobs less stressful if we could provide
> >students with real information and not the SLC party line.
> >
> >On another issue I do appreciate the work done by our
> >colleagues in the SLC and would like to take this
> >opportunity to express this. My main aim to ensure that
> >students receive their cheques and I intend to work with
> >the SLC to do this.
> >
> >It would be nice also, if certain SLC staff did not shout
> >down the phone and talk to me from an outdated John Cleese
> >(training video) customer care script.
> >
> >Regards
> >
> >George H Law
> >University of North London
> >
> >
> >On Fri, 10 Mar 2000 15:49:28 +0000 Roger Clark
> ><[log in to unmask]> wrote:
> >
> >> I have been asked by the DfEE for suggestions for improving the process
> of
> >> administering student loan cheques this coming autumn. The DfEE is not
> able
> >> to make major changes to the system this year, but would be happy to
> >> consider ways of tweaking the existing arrangements to make them go more
> >> smoothly. I would be happy to collate suggestions and pass them on.
> >>
> >> Roger Clark
> >> Academic Registrar
> >> University of Reading
> >>
> >
> >----------------------
> >George Hardie Law
> >[log in to unmask]
> >
> >
> >
> ________________________________________________________________
>
> Sue Cartwright Tel: 0171 504 2017
> Director of Student Finance Fax: 0171 380 7920
> Registrar's Division email: [log in to unmask]
> University College London
> Gower Street, London WC1E 6BT
>
----------------------
George Hardie Law
[log in to unmask]
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