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User Support

AAF  
The Academic Applications Forum, supported by Eduserv, provides a forum for discussion of topics related to applications support in the academic environment. Membership is largely, but not exclusively, drawn from Computer Centre staff in the UK University sector. Eduserv CHEST support the Forum and attend all of the meetings, so this Forum provides a valuable means of making them aware of current issues and requirements.

ACB-IT  
This discussion list is for the IT working group of the Association of Clinical Biochemists - the learned society of the profession which supports the educational, scientific and research interests of clinical biochemists and chemical pathologists in the UK.

ACCESSIBILITY-PASSPORT  
This list is to provide information, announcements and the opportunity to comment on aspects of the Accessibility Report

ADVISORYGROUP-SMART2  
This is a list for our Experts who are the advisory group on the Self Managed by Assitive Rehabitation Telecare Technologies 2 project Sublist of SMART 2

AHESSC  
This list is used by AHESSC to make announcements of interest to the arts and humanities e-Science community.

CAMPUSPACKUK  
Mailing list to support the usergroup for staff using the Learning Objects CampusPack collaboration tools. Please be aware that this list was set up to support UK educational institutions, and although we welcome contributions from global users, some discussions may be UK-centric.

CCPBIOSIM  
CCP-BioSim is an inclusive wide-ranging project, bringing together researchers from all branches of 'molecule-oriented' biochemistry and biology. CCP-BioSim develops and provides training and tools to lower the barrier to non-experts becoming proficient and productive users of biomolecular simulation techniques. This list is intended to support all activities of the CCP-BioSim community.

CCPEM  
The Collaborative Computational Project for electron cryo-microscopy (CCP-EM) supports researchers and software developers in biological EM. This list is intended as a general support forum for the CCP-EM community. It is also the place for asking questions on CCP-EM software, provided by UK-based software developers.

CHEST-ESC  
This list is used by Chest to announce news about the Chest/ESC Agreement.

COMMUNITYCCM  
This list is intended to enable librarians, collection managers and others in resource provision to researchers within HE and in institutions holding collections of interest to HE to come together as a community, in order to learn about Copac Collection Management project progress, share best practice, and deply and test the incipient service.

COMPUTERSCIENCE-SUPPORTHEADS  
For use by heads/managers of computer support groups in computer science departments/schools to discuss policies, software, hardware, staffing.

CORESTAFFSYSTEMUSERS  
User group for universities who are adopting Core International as their HR/Payroll and staff system providerto share knowledge and learning about implementation and development

DMF-L  
DMF (Data Migration Facility) service. Used to inform users of changes to the service.

DSANET-EDINBURGH  
A forum created for HE & FE staff, based in and around the Edinburgh area, who are involved in the Disabled Students Allowance process and the ongoing support of students with disabilities and specific learning difficulties.

E-RESEARCH-SUPPORT  
Created on behalf of the CURL/SCONUL Task Force on E-Research for the dissemination of information between nominated contacts in SCONUL libraries.

ECDL  
The list is intended for discussion about the introduction and running of the European Computer Driving Licence as a basic IT qualification for students or staff.

EIS-IRIDIS-ANNOUNCE  
This list is for users of the Iridis HPC system at Southampton who are from member institutions of the e-Infrastructure South Consortium. http://www.einfrastructuresouth.ac.uk/ The purpose of the list is to keep users informed of status changes and other updates to the Iridis system.

EMIN-DATABASE-ANNOUNCE  
E-minerals database users list so that the Database Administrators can advise users of planned downtime.

EMPLOYABILITYPTA  
This list is used by the Practice Transfer Adopter's for the Student-led Employability Audit tool-kit, led by the University of Exeter. It is used by the members to make announcements, ask questions and give advice during the time spent developing their audits.

ESC-CPOSS-SUPPORT  
To be used by external institutions to report faults, problems and queries with CPOSS project software.

ESC-DEV-ANNOUNCE  
Developers list so that the Database Administrators can advise users of planned downtime.

ESC-DLS-ANNOUNCE  
SRB DIAMOND database users list so that the Database Administrators can advise users of planned downtime.

ESC-IDMAN-ANNOUNCE  
STFC Facilities Id Manager Application announcements for downtime of database

ESC-ISIS-ANNOUNCE  
ISIS users list so that the Database Administrators can advise users of planned downtime.

ESDS-GOVSURVEYS  
JISCmail list for those using and/or interested in the large-scale government datasets. List owned by ESDS government data service.

FLAME-USERS  
announcements, discussions, questions for FLAME users

FORCINEL  
This list is to provide user support, announcements, and feedback relating to the FORCinel software package: a free set of analysis tools for the rock magnetism community for the processing of first order reversal curve FORC diagams.

GRIDPP3D-DATABASE-ANNOUNCE  
GridPP 3D database users list so that the Database Administrators can advise users of planned downtime.

HANDHELD  
A discussion list for the use of smartphones and tablets in UK teaching and research, across FE/HE institutions.

HEWIT-IG  
Mailing list for members of technical staff providing IT Infrastructure Services at Welsh Higher Education institutions that are members of the HEWIT group.

HW-IS-ALERTS  
Externally hosted mailing list for service failure alerts circulated to HW Information Services managers. Members of the list will mail this list 24x7 to alert each other to service disruptions so that appropriate responses can be invoked.

IALONLINE  
The list is to enable IAL transformation fund projects to share information, best practice and seek peer-to-peer support.

ICE  
To describe, swap knowledge about, and develop teaching and training strategies and practice in the area of (digital) curation, preservation, archival practice and records management.

IT-ASSIST  
For HE professionals, especially Assistive Technology practitioners, providing IT and other technical facilities for students with dyslexia, disabilities or vulnerable to stress, to share expertise and develop services

IT-TRAINING-ALL  
This is a list for anyone involved in IT Training

ITSUPPORT  
A forum for staff involved in supporting IT in the UK academic community and beyond.

JANET-TRAINING  
List set up to distribute invitations to attend Janet training courses. Discussion of training requirements for those using the Janet network, new courses, locations, course frequencies, are welcomed.

JAS-DHANJAL  
This group is to assist and support SITS e:Vision developers across Universities in the West Midlands.

JISCADVANCE-COLLABORATE  
The list will be used to mass update regular Blackboard Collaborate users who work within JISC. The announcements will encompass any updates or changes to the system as well as moderator training session opportunities and general advice for those who use the system.

JORUM-UPDATE  
Announcements relating to the Jorum Service. including relevant events and important news (promotional, technical and legal).

M25-IT-TRAINERS  
A regional group for IT trainers working in the south-east and for anyone else willing to travel to the south-east for meetings. The group will hold informal meetings to share ideas and experiences as well as making use of online discussions.

MARSHALLACM-USERS  
For users of MarshallACM online D & E training and Equality Impact Assessment tool to exchange feedback and improve products for HEIs

MATHML-FORUM  
This is a discussion group on MathML, the mathematical markup language; see http://www.w3.org/Math/

MONTE-CARLO  
This list provides a general discussion forum for users and developers of Monte Carlo codes. It is also a means of announcing meetings and training courses which may be of interest to the UK Monte Carlo community.

MOODLE-FE  
Mailing list to support the development of Moodle in the UK Further Education sector.

NELE  
A list for members of the North East Learning Environments group to enhance communication and collaboration amongst the group members.

NGS-ANNOUNCE  
This is the old announce list for the NGS. The list has been replaced by NGS-NEWS and NGS-STATUS.

NGS-USERS  
This list is now closed. However support queries should still be emailed to support@grid-support.ac.uk

NMWG  
The Numerical Modelling Working Group consists of the numerical modelling support team at the British Atmospheric Data Centre and the NCAS Computational Modelling Support team based at the University of Reading

OUTREACHPTA  
This list is for exchanging information, queries and advice on the Practice Transfer Adopter for Outreach and sharing best practice, led by the University of Exeter

PROSOLUTION  
This list is for users of the ProSolution Student Management and Information System to discuss, share problems and solutions.

QL-HE-TECH  
A private list for IT/IS Technical Staff and Managers in HE who deliver the QL Suite of software to University/College Administration. This list is to provide a more technical discussion forum than that provided by the QLF - Finance, QLS Student Record and QLP - HR lists.

QLEXAMSUSERGROUP  
A UK-wide user group for the Unit 4 QL Exams Module in the Further Education community.

QOS-FORUM  
It will be a public list for JANET community for any questions/discussions regarding QoS

RESOURCE-LINK  
This list will allow Higher Education Institutions who use Resource Link to discuss problems and offer each other solutions and advice.

RSC-LONDON-GOOGLE-CONTACTS  
This list is dedicated to members of the Regional Support Centre London supported communities and beyond who use the Google suite of Apps in Education to enhance their practice, collaborate and engage with their learners and in research. Membership is open only to people working and in Education. It is for the purpose of sharing information and good practices, networking with colleagues and peers and for dialogue and discussions as members use the Google Apps in their every day work in teaching and learning and in research.

RSC-SCOT-NE-TECH  
This RSC list is for sharing best practice and information with ICT Staff throughout the North and East of Scotland

RSC-SCOTLAND-TECHNICAL-FORUM  
IT Technical Managers of FE Colleges & HEIs across Scotland.

SELECT-EDUCATION  
This list is available to all education establishments who use the Select HR applications to share advice and good practice and have a collective voice when making suggestions to Select HR for amendments and enhancements

SIXSTEPS  
The Six Steps programme supports public and educational library services in providing accessible services with minimal barriers for visually impaired users.

SOCIOTECH-INTERACTIONDESIGN  
Our key interest is how knowledge from the qualitative social sciences, such as Sociology of Technology, Activity Theory or Discourse Analysis, can contribute to the design and evaluation of the ubiquitous, pervasive and social proxy dimensions of technology. This includes an interest on how the usefulness of systems is socially constructed and culturally shaped.

SRB-BBSRC-DATABASE-ANNOUNCE  
SRB BBSRC database users list so that the Database Administrators can advise users of planned downtime

SRB-DEPT-DATABASE-ANNOUNCE  
Notification of SRB downtime for CSE, SRD and CLF

SRCMOODLE  
Southern Regional College Cross campus Online support for Moodle

SSLUSERGROUP  
This list is for the users of a suite of products dedicated to collections and information management and retrieval, produced by specialist software developers System Simulation.

TECH-DIS  
This list is for those using technology to enhance accessibility in HE/FE Subscribers to this list will also receive messages posted to www.jiscmail.ac.uk/Techdis-news

TRACTOR  
This list is for announcements and discussions relating to the TractoR software package for magnetic resonance imaging and tractography.

TRAINING-MARKETPLACE-UPDATES  
Automated mails will be sent to users when a gadget is updated so that they can re-download the relevant gadget to obtain the updates

TSM-USERS  
The list supports the econometrics package Time Series Modelling, to disseminate news about new releases, ask and answer questions and share code and information.

TUG  
The focus of the iTUG list is to provide an independent support framework for problems and issues, exchange of ideas and good practice, provide opportunities for collaboration and exchange of learning materials for use within the TekniCAL Virtual Campus VLE.

UCISA-HELPDESK  
UCISA-HELPDESK is a list for help desk related discussion set up by UCISA-TLIG Advisory Service Group members.

UCISA-SSG  
The UCISA Support Services Group (SSG) brings together those with an interest in supporting, advising and training users of information, communication and learning technologies in HE. See: http://www.ucisa.ac.uk/groups/ssg. The UCISA-SSG mailing list is open to individuals from Full or Affiliate member organisations (http://www.ucisa.ac.uk/membersdirectory.aspx) and provides a forum for sharing information and discussion on specific topics of interest to the Support Services Community.

UCISA-SSG-LIAISON  
This list is used for discussions on issues relating to liaison/relationship management between central information services and their host HE institution. Sublist of UCISA-SSG@jiscmail.ac.uk

ULCCMUGHE  
The ULCC Moodle User Group (HE) will exist in order to represent ULCC's HE customers strategic, technical and operational interests with respect to the ULCC’s Hosted Moodle service. The group will share good practice amongst the user community, consider and influence future development of the ULCC’s service offering, including: product & service improvements, new product development, joint (cross-institutional) development projects, identify user requirements in light of legal, government and operational changes within the UK HE sector.

ULN-FE  
This list is intended to support the implementation and potential uses of the Unique Learner Number in Further Education. The list will provide a way for colleges to communicate concerns, ideas and new uses for the ULN.

WELSH-HEI-WEB  
A discussion group for web professionals based in Welsh Higher Education institutions.

WINDOWS-UK  
This list covers any issues to do with the support and deployment of all versions of Microsoft Windows operating systems in UK HE and FE, and applications run on such systems. Discussion of Windows 2000, XP, Vista, Server 2003 etc, along with Microsoft Office, Exchange etc are welcome.

WMATRIX  
This list is intended to support users who are using corpus based methods in the humanities, social science and computer science disciplines, in particular corpus linguistics, conceptual history and natural language processing, via the Wmatrix toolkit.