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Email discussion lists for the UK Education and Research communities
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Monthly Report - MAY 2012

Operational Service     
A1 - Service Image: GraphGraph (click)   Image: CommentComment (mouse-over)
Distribution of Messages to Lists   A1.1
Number of messages accepted for distribution
84004
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Total messages sent out
24137050
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Total admin/information messages sent out
524225
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Total size received (MB)
10449
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Total size sent out (MB)
790244
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Average size of sent/recd (KB)
32
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Total number of messages rejected
51890
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  Duplicate
284
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  Empty posts
23
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  Unsupported MIME content type
0
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  Unauthorized (private list)
0
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  Listserv commands sent to list
45
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  Invalid commands sent to Listserv
142
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  Believed to be from autoresponder
34348
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  Other reason
17048
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Total unknown commands
18989
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No. of undeliverable messages
593066
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Lists with 0 posts
5233
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Lists with 1-10 posts
1736
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Lists with 11-100 posts
886
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Lists with >100 posts
155
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Maximum posts to a list
2461
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No. of potential spams detected
1679142
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No. of occurrences of mail loops
0
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No. of incidents reported to local postmasters
0
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Archiving of Messages Sent to Lists   A1.2
Total number of lists with archives
7191
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Number of archive retrieval requests via email
112
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Number of archive retrieval requests via web
562244
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Number of active archives
1439
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Maximum retrievals from an archive
176045
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Mean number of requests for an ACTIVE archive
391
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Total size of archives (MB)
225725
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Files Associated with Lists   A1.3
Total number of files associated with lists
27009
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Total size of files (MB)
17168
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Largest file size (MB)
383
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Average file size (KB)
636
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No. of files created
0
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No. of files updated
0
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No. of files deleted
0
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No. of lists with files
1415
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No. of file accesses
5718
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WWW Service   A1.4
No. of WWW documentation pages accessed
16741
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No. of WWW list pages accessed
324831
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Total number of AC.UK requests
552692
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Number of distinct AC.UK domains accessing server
402
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Total number of other requests
1777322
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Number of distinct other domains accessing server
4745
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User Interface   A1.5
No. of users subscribing themselves to lists
5266
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No. of users unsubscribing themselves from lists
2031
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No. of lists with change of members
2546
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List Administrator Interface   A1.6
No. of list administration commands processed
7370
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Distribution of subscription settings across lists
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  Open
2078
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  By_Owner
5388
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  Closed
544
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No. of lists deleted
14
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No. of lists created
68
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No. of unique list owners
9396
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Information about Lists   A1.7
Total number of lists
8010
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Lists with 0 reviews
7992
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Lists with 1-10 reviews
18
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Lists with 11-100 reviews
0
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Lists with >100 reviews
0
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Maximum reviews for any one list
2
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Mean number of reviews for all lists
0
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No. of uses of list searcher
118
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Number of lists checked for clarity and correct categorisaton
68
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Housekeeping   A1.8
Total number of subscribers
1659956
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Total number of unique subscribers
1130951
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Users added to lists by owners/admin
5598
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Users deleted from lists by owners/admin
1748
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Users auto-deleted by Listserv
0
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Virus Checking   A1.9
No. of contaminated messages
5530
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No. of contaminated logs cleaned
0
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Viruses that reach JISCmail
0
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Total duration of breaks in minutes
0
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Service Availability   A1.10
No. of breaks by service
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  Apache (WWW)
0
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  Listserv
0
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  LSMTP (Mailer)
0
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Total duration of breaks by service (mins)
--
 
  Apache (WWW)
0
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  Listserv
0
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  LSMTP (Mailer)
0
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No. of periods of planned downtime
--
 
  At-risk hours
1
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  Outside at-risk hours
0
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Duration of periods of planned downtime (mins)
--
 
  At-risk hours
1
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  Outside at-risk hours
0
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JISCmail Tool Usage   A1.11
Number of discussions started
0
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Number of Make a Meetings created
2
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Number of Surveys Activated
0
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Infrastructure Services     
A2.1 - User Support
Help Desk   A2.1.1
No. of queries - broken down by category
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  by post
0
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  by email
359
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  by phone
52
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  by fax
0
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No. of queries not resolved within 5 days, by category
0
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Setting up a New List   A2.1.2
No. of proposals processed within 5 days
70
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No. of proposals taking > 5 days
0
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No. of proposals rejected
2
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No. of lists created within 3 days
68
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No. of lists taking > 3 days
0
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A2.2 - Documentation, Training and Promotion
Documentation   A2.2.1
None 
Training   A2.2.2
None 
Promotion   A2.2.3
None 
 
A2.3 - Operations and Technical Support and Network Activity
Operations and Technical Support   A2.3.1
No. of breaks per machine
0
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Downtime per machine in minutes
0
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Network Connectivity   A2.3.2
No. of breaks in service
1
Click for graph Scheduled networking installation
Total network downtime in minutes
55
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