Operational
Service |
| A1 - Service |
 Graph
(click)  Comment
(mouse-over) |
| Distribution of Messages to Lists |
|
A1.1 |
| Number of messages accepted
for distribution |
84004
|
|
| Total messages sent out |
24137050
|
|
| Total admin/information
messages sent out |
524225
|
|
| Total size received (MB) |
10449
|
|
| Total size sent out (MB) |
790244
|
|
| Average size of sent/recd
(KB) |
32
|
|
| Total number of messages
rejected |
51890
|
|
| Duplicate |
284
|
|
| Empty
posts |
23
|
|
| Unsupported
MIME content type |
0
|
|
| Unauthorized
(private list) |
0
|
|
| Listserv
commands sent to list |
45
|
|
| Invalid
commands sent to Listserv |
142
|
|
| Believed
to be from autoresponder |
34348
|
|
| Other
reason |
17048
|
|
| Total unknown commands |
18989
|
|
| No. of undeliverable
messages |
593066
|
|
| Lists with 0 posts |
5233
|
|
| Lists with 1-10 posts |
1736
|
|
| Lists with 11-100 posts |
886
|
|
| Lists with >100 posts |
155
|
|
| Maximum posts to a list |
2461
|
|
| No. of potential spams
detected |
1679142
|
|
| No. of occurrences of
mail loops |
0
|
|
| No. of incidents reported
to local postmasters |
0
|
|
|
| Archiving of Messages Sent to
Lists |
|
A1.2 |
| Total number of lists
with archives |
7191
|
|
| Number of archive retrieval
requests via email |
112
|
|
| Number of archive retrieval
requests via web |
562244
|
|
| Number of active archives |
1439
|
|
| Maximum retrievals from
an archive |
176045
|
|
| Mean number of requests
for an ACTIVE archive |
391
|
|
| Total size of archives
(MB) |
225725
|
|
|
| Files Associated with Lists |
|
A1.3 |
| Total number of files
associated with lists |
27009
|
|
| Total size of files (MB) |
17168
|
|
| Largest file size (MB) |
383
|
|
| Average file size (KB) |
636
|
|
| No. of files created |
0
|
|
| No. of files updated |
0
|
|
| No. of files deleted |
0
|
|
| No. of lists with files |
1415
|
|
| No. of file accesses |
5718
|
|
|
| WWW Service |
|
A1.4 |
| No. of WWW documentation
pages accessed |
16741
|
|
| No. of WWW list pages
accessed |
324831
|
|
| Total number of AC.UK
requests |
552692
|
|
| Number of distinct AC.UK
domains accessing server |
402
|
|
| Total number of other
requests |
1777322
|
|
| Number of distinct other
domains accessing server |
4745
|
|
|
| User Interface |
|
A1.5 |
| No. of users subscribing
themselves to lists |
5266
|
|
| No. of users unsubscribing
themselves from lists |
2031
|
|
| No. of lists with change
of members |
2546
|
|
|
| List Administrator Interface |
|
A1.6 |
| No. of list administration
commands processed |
7370
|
|
| Distribution of subscription
settings across lists |
-- |
|
| Open |
2078
|
|
| By_Owner |
5388
|
|
| Closed |
544
|
|
| No. of lists deleted |
14
|
|
| No. of lists created |
68
|
|
| No. of unique list owners |
9396
|
|
|
| Information about Lists |
|
A1.7 |
| Total number of lists |
8010
|
|
| Lists with 0 reviews |
7992
|
|
| Lists with 1-10 reviews |
18
|
|
| Lists with 11-100 reviews |
0
|
|
| Lists with >100 reviews |
0
|
|
| Maximum reviews for any
one list |
2
|
|
| Mean number of reviews
for all lists |
0
|
|
| No. of uses of list searcher |
118
|
|
| Number of lists checked for clarity and
correct categorisaton |
68
|
|
|
| Housekeeping |
|
A1.8 |
| Total number of subscribers |
1659956
|
|
| Total number of unique
subscribers |
1130951
|
|
| Users added to lists
by owners/admin |
5598
|
|
| Users deleted from lists
by owners/admin |
1748
|
|
| Users auto-deleted by
Listserv |
0
|
|
|
| Virus Checking |
|
A1.9 |
| No. of contaminated messages |
5530
|
|
| No. of contaminated logs
cleaned |
0
|
|
| Viruses that reach JISCmail |
0
|
|
| Total duration of breaks
in minutes |
0
|
|
|
| Service Availability |
|
A1.10 |
| No. of breaks by service |
-- |
|
| Apache
(WWW) |
0
|
|
| Listserv |
0
|
|
| LSMTP
(Mailer) |
0
|
|
| Total duration of breaks
by service (mins) |
-- |
|
| Apache
(WWW) |
0
|
|
| Listserv |
0
|
|
| LSMTP
(Mailer) |
0
|
|
| No. of periods of planned
downtime |
-- |
|
| At-risk
hours |
1
|
|
| Outside
at-risk hours |
0
|
|
| Duration of periods of
planned downtime (mins) |
-- |
|
| At-risk
hours |
1
|
|
| Outside
at-risk hours |
0
|
|
|
| JISCmail Tool Usage |
|
A1.11 |
| Number of discussions started |
0
|
|
| Number of Make a Meetings created |
2
|
|
| Number of Surveys Activated |
0
|
|
|
| |
Infrastructure
Services |
| A2.1 - User Support |
| Help Desk |
|
A2.1.1 |
| No. of queries - broken
down by category |
-- |
|
| by
post |
0
|
|
| by
email |
359
|
|
| by phone |
52
|
|
| by
fax |
0
|
|
| No. of queries not resolved
within 5 days, by category |
0
|
|
|
| Setting up a New List |
|
A2.1.2 |
| No. of proposals processed
within 5 days |
70
|
|
| No. of proposals taking > 5
days |
0
|
|
| No. of proposals rejected |
2
|
|
| No. of lists created
within 3 days |
68
|
|
| No. of lists taking > 3
days |
0
|
|
|
| |
| A2.2 - Documentation, Training
and Promotion |
| Documentation |
|
A2.2.1 |
| None
|
|
|
|
|
|
| |
| A2.3 - Operations and Technical
Support and Network Activity |
| Operations and Technical
Support |
|
A2.3.1 |
| No. of breaks per machine |
0
|
|
| Downtime per machine
in minutes |
0
|
|
|
| Network Connectivity |
|
A2.3.2 |
| No. of breaks in service |
1
|
|
| Total network downtime
in minutes |
55
|
|
|
| |
